Customer Care

We want every customer to have a great experience every time.

At Caravan Price Check we aim to deliver an outstanding customer experience at each and every time, from our customers’ initial enquiry right through to comprehensive after sales care.
Every member of the Caravan Price Check team takes customer satisfaction very seriously and we pride ourselves on the quality of service we provide our customers.

 

I need to raise an issue

Got a query or need help with anything? The easiest and quickest way to resolve an issue would be to get in touch with the team member you have been dealing with. alternatively you can contact our customer service department.

 

I need to make a complaint

At Caravan Price Check we take complaints very seriously. if your not 100% satisfied neither are we. 

If you have been unable to resolve your concerns or issues directly with the dealership or department you've been dealing with, we will help you log a case file with us to help track and get you to the best possible resolution. In which it helps to keep us on track with the service and promises we make when trying to help resolve your issues.

When handling complaints, our highly trained team follow a four-stage process:

1

Listen

Firstly, we'll listen carefully to your concern and ask for any information we need.

2

Investigation

We'll talk with you and our team members to investigate how this happened.

3

Action Plan

We'll work with you to agree an action plan to make things right.

4

Resolution

We'll let you know the outcome of your complaint or issue.

Customer Services

Customer Care

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